Operations Officer in Customer Care Delivery FI and NO/DK team

Job description

Ever wondered what happens when a large company becomes our customer? How corporate e-banking works behind the scenes? Join our Customer Care Delivery FI and NO/DK team and discover these answers while helping shape the banking experience for Finnish, Danish and Norwegian corporate clients. You will have an exciting opportunity to be a part of a team of 15 people that provide services to our corporate customer such as accounts opening/closure procedures, implementing customer packages and ensuring smooth District (e-banking) features set-up for the Finnish, Danish and Norwegian market.

We are looking for a colleague who would be focused on efficiency, team goals, seek to provide high-quality services to our Corporate customers, and be engaged in Lean culture. The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office). This role does not include a relocation allowance for candidates who are not based in Lithuania.

What you will be doing

• Deliver day-to-day services for Finish, Danish and Norway business and VIP customers
• Resolve customer issues and handle ad hoc requests efficiently
• Collaborate with Finish, Danish and Norway adviser teams to optimise customer solutions
• Maintain process quality while identifying automation and improvement opportunities (Robotics, Lean, etc.)
• Participate in various initiatives and projects to enhance service delivery About you At least
• 1 year of experience (in an operational or administrative role would be beneficial) Critical thinking skills with strong attention to detail Focus on delivering high quality and accurate work Team-oriented mindset with goal-focused approach
• Strong collaboration and communications abilities Proactive contributor and process improver Upper-Intermediate English skills, both written and spoken What we offer you Monthly salary range from 1520 EUR to 2280 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes: Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

Health & Well-being

a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

Hybrid working conditions

Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

Additional days of leave

for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

Monetary compensation package

accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution. See all the benefits HERE . Your job function (position) in the job contract will be Service Delivery. If you're interested in this role and joining my team, feel free to contact me – Asta Krikščiūnė, Asta Krikščiūnė | LinkedIn