Customer Online Meeting Platform Engineer

Job description

Customer-facing meetings are a critical part of how Danske Bank serves its customers every day. In the Customer Engagement Services squad, you will keep those meeting experiences stable, reliable, and continuously improving. You will gain real ownership over platform operations and grow your skills across monitoring, automation, and modern AI tooling. You will be joining a collaborative squad within Customer Engagement Services, where the team takes shared responsibility for the quality of Microsoft Teams-based customer meeting solutions.

The work touches everything from day-to-day incident management to building smarter monitoring and automation. You will work closely with colleagues across technology teams and coordinate with internal Microsoft specialists, making your work visible and meaningful across the organisation.

You will:

• Investigate and resolve incidents and service requests using ServiceNow
• Maintain and improve monitoring dashboards and alerts in Grafana Develop Power Automate workflows to support service configuration and operations Support Microsoft Teams meeting policies, configuration, and service governance
• Identify opportunities to simplify processes and improve support documentation About you: Experience with ServiceNow for incident, request, and problem management
• Familiarity with monitoring tools such as Grafana or similar platforms Understanding of APIs and integrations, including basic Microsoft Graph API knowledge Basic knowledge of Power Automate and workflow development
• Strong analytical and problem-solving approach Customer-focused with clear communication skills across technical and non-technical audiences Structured and thorough in documentation and follow-up tasks
• Familiarity with Azure fundamentals, Entra ID, Power Platform, or SQL would be a welcome addition.

An interest in Microsoft Copilot, AI-assisted automation, or Copilot Studio is a real advantage as the team is actively exploring these areas.

We offer

Monthly salary range from 3760 EUR to 5640 EUR gross (based on your competencies relevant for the job). Additionally, each Danske Bank employee receives employee benefits package which includes: Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

Health & Well-being

a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

Hybrid working conditions

Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

Additional days of leave

for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

Monetary compensation package

accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution. See all the benefits HERE . Your title in job contract will be Platform Engineering. Are you ready for the next step? If this sounds like the right opportunity for you, we encourage you to apply. Feel free to reach out to hiring manager Peder Pagh at [contact redacted] if you have any questions before applying.

We review applications on an ongoing basis, so we encourage you to apply as soon as possible. We look forward to hearing from you!