Advanced Service Technician

Job description

We are seeking an experienced Advanced Service Technician to deliver high-level technical support for commissioning, troubleshooting, upgrades, and servicing of equipment at customer sites and remotely. This role serves as a key resource for field teams and customers, ensuring safe, efficient, and high-quality service delivery.

Key Responsibilities

• Lead/support installation, commissioning, and upgrades of equipment on-site
• Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and PLC issues
• Provide technical guidance and training to field technicians and customers
• Deliver remote support via phone/email to ensure fast issue resolution
• Maintain accurate service reports, documentation, and system records
• Collaborate with engineering and cross-functional teams for continuous improvement
• Ensure compliance with all safety standards and procedures Qualifications Associate degree or equivalent technical training 5+ years’ experience with industrial equipment (Signode or similar preferred)
• Strong troubleshooting and problem-solving skills
• Knowledge of electrical, PLC, hydraulic, and mechanical systems
• Proficient in English, French and MS Office Team-oriented, reliable, and safety-focused Additional Information Up to 70% travel required
• Work across field, customer site, remote, and office environments 👉 Join us to play a critical role in delivering reliable equipment performance and outstanding customer service.