Head of Front Office and Risk - Client Services H/F

Job description

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Responsibilities

Business & client skills in French & English

• Excellent client-facing communication, stakeholder management and presentation skills.
• Track record of translating technical issues into business impact and recommendations.
• Leadership & soft skills
• Coaching and mentoring experience; proven ability to build high-performing teams.
• Strong organizational skills and the ability to manage competing priorities in a fast-moving environment.
• Technical skills
• Strong troubleshooting, root cause analysis and incident management skills
• Excellent communication and presentation skills in French & English: Ability to communicate clearly and persuasively, both in writing and orally, with clients at different hierarchical levels and internal teams.
• Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation

Qualifications

Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent