Client Services Officer - OLIS M/F

Job description

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Responsibilities

Strong client orientation and communication skills; able to explain complex topics clearly and manage client concerns with professionalism. Ability to review, assess and prioritise incoming requests calmly and methodically, even when multiple requests come in at the same time. Problem‑solving mindset and willingness to rapidly build knowledge when unfamiliar questions arise. Proactive attitude and confidence to take ownership of cases without waiting for direction while respecting team processes.

Comfortable working independently within a shared mailbox and CRM structure, and collaborating across teams and entities. Strong digital skills and ease in working with systems such as CRM and client portals; interest in improving workflows through tools such as Excel and basic automation. Ability to coordinate different stakeholders (internal and external) to deliver solutions or improvements. Rigour, reliability and respect for security and compliance requirements when administering access rights and handling data.

Strong command of English, both written and spoken; French or any other language is an advantage. Ability to interact confidently in an international environment.

Qualifications

Bachelor Degree / BSc Degree or equivalent