Customer Service Engineer - Account Manager

Job description

About Us

Contemporary Amperex Technology Kentucky (CATK) is the U.S. battery manufacturing subsidiary of Contemporary Amperex Technology Co., Limited (CATL). CATL is a global leader in the research, development, and manufacturing of advanced battery energy storage systems for electric vehicles, grid-scale, and maritime applications. We are committed to delivering innovative solutions that support the global transition to clean energy.

Our Vision To become a globally leading innovative technology corporation, contribute meaningfully to sustainable energy solutions, and provide a platform that supports both the professional and personal growth of our employees. Responsibility: Lead to solve customer on-site problems in a timely manner including, but not limited to warehouse, logistic, delivery and customer production issues. Collaborate with CQE/RQE to collect resolve production issue, communicate with customer/CATL, to mitigate issue impact.

Build deep contact with customers, establish good customer relationships, and enhance customer's perception of our company's services. Gain insight into targeted dynmaics, obtain first-hand information, and support SPP in achieving new project targeting and business expansion.

Requirements

Full-time undergraduate degree or above/chemical/environmental/energy-related engineering majors. Familiar with North American new energy vehicle industry after-sales service standards/North American energy storage industry safety operation specifications/North American energy storage industry recycling-related standards and regulations. . Technical proficiency of electrical engineering terminology, familiarity with functions of Lithium-ion- battery components (modules, BMS, PCS/inverter(s), TMS, electrical systems, etc. for ESS (storage) and EV (power) applications will be helpful.

At the very least, a strong STEM background is vital for this role. Fluent English communication ability/customer business negotiation ability/contract writing ability/market research ability/writing service request ability. Highly organized and efficient with time management and follow-ups. Ability to plan assignments, organize priorities and deliver results. Great team work and cross-department collaboration. Worked in a company related to the energy or automotive industry, with exceptional experience in customer service English.

Chinese is a plus.

Location

Detroit Office. Hybrid. Work Environment & Physical Requirements Regular, predictable on-site attendance is an essential function of this role. Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders. Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required. Ability to work in varied environments, including offices, industrial, and construction settings.

Willingness to travel to other job sites as business needs require. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law. Compensation & Benefits Competitive salary commensurate with experience and qualifications. Comprehensive benefits package, including medical, dental, and vision coverage. 401(k) retirement plan with company match.

Paid time off and company holidays. Professional development and growth opportunities. Equal Employment Opportunity CATU is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Employment Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications.

CATU reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATU is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Export Control & Data Security Compliance This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations.

Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.