Customer Quality Assurance- Korea

Job description

Job Description

Customer Quality Assurance

• Main contact for Customers in case of any Quality issues after Start Of Production (SOP) and B sample delivery
• Quick response to the quality issues at OEM‘s, like questions, rework and sorting activities
• Build and maintain good relationship with Customers
• Transfer Customer Specific Requirements correctly to CATL quality core team
• Work with internal project quality team to analyze quality issues happened on customer production site and in field
• Coordinate and arrange the return of rejected items from customers, work closely with customers for important quality issues
• Instruct customer to ensure proper assembly. Follow up the assembled status of our products to the counterparts, including cell, module, pack and battery system etc.
• Manage and handle security incidents
• Support the resolution of overseas key customer complaints

Work location

• Korea

Involves business trips due to business requirements Qualification

• Bachelor’s or Master’s degree in a related technical field (Chemical Engineering, Mechanical Engineering, Electrical Engineering or equivalent).
• Two to three years quality engineer experience is preferred.
• Well-known five tools of quality management and the application of quality tools.
• Be familiar with the basic structure of battery products, manufacturing process and characteristics, with basic data analysis and risk assessment capabilities.
• With quality audit capabilities, understanding of IATF16949 and VDA 6.3.
• Can solve the quality issues independently, with proficiency in 8D methodology.
• Excellent Korean communication skills (written and verbal), proficiency in Chinese or English.
• Drive license is preferred.