Field Service Engineer-Italy (AMD)

Job description

Responsibilities

• According to the business needs of the project, assign system tasks to overseas service stations, monitor and manage the service stations to complete after-sales product debugging, maintenance, and other tasks according to the process;
• Through mastering product theory and practical skills, provide technical guidance to service stations to improve their technical capabilities;
• Responsible for coordinating human, technical, and other resources to implement the batch rectification tasks issued by the company;
• Responsible for supervising and guiding the service station's reporting work to ensure the timeliness and accuracy of its reporting;
• Responsible for the collection and arrangement of customer files on the product market side;
• Responsible for handling emergency events on the product market side and collecting competitive product information Requirements：
• Full-time undergraduate degree or above/chemical/environmental/energy-related engineering majors
• Familiar with Italy new energy vehicle industry after-sales service standards/Italy energy storage industry safety operation specifications/Italy energy storage industry recycling-related standards and regulations
• Fluent English communication ability/customer business negotiation ability/contract writing ability/market research ability
• Worked in a company related to the energy or automotive industry, with experience in customer service
• English is a must, Chinese Language a bonus.
• Remote. 100%