Energy Storage Project After-Sales Representative

Job description

Job Responsibilities

End-to-End Commercial Cycle Node Management : Proactively engage during the bidding phase, follow through all key stages of LTSA operation and maintenance contract negotiation, review, and signing to ensure timely closure of commercial processes.

Project Timeline Supervision Across the Entire Chain

Closely monitor milestone nodes throughout the project lifecycle, strictly adhere to schedule plans, issue warnings and corrective actions for delays, and ensure on-time COD handover.

Cross-Departmental Meeting Coordination and Issue Resolution

Regularly organize special coordination meetings and problem review sessions, escalate and prioritize critical or complex issues, and drive closed-loop resolution.

Preemptive Support for Commissioning Resources

Plan and allocate commissioning personnel, tools, and spare parts in advance to effectively facilitate on-site hardware commissioning.

Overseas Customer Service Support and Product Management

Identify, respond to, and resolve overseas customers' serviceability requirements; Oversee the introduction of new products in overseas projects and promote the localization of technical and after-sales documentation; Manage the repairability of overseas products and drive serviceability improvement initiatives; Participate in FR reviews at all stages of overseas product development; Assess the service impact of product design changes; Conduct service risk assessments for deviations or waivers on overseas products; Provide service solution support for overseas operations.

Job Requirements

Bachelor’s degree or higher; preference for majors in Electrical Engineering, Power Systems, Automation, Energy Engineering, Electromechanics, etc. Candidates from other disciplines with exceptional communication and presentation skills will also be considered. Strong capability in node control and schedule supervision, adept at cross-department collaboration, meeting coordination, and escalation of complex issues. Project management experience is preferred.

Proficient in MS Office (PPT, Word, and Excel for data processing). Fluency in English and the local language for business communication; knowledge of Chinese is an advantage.