Operating Supervisor, OR Customer Meter Ops - Meter & Test

Job description

Under general guidance of the Manager, supervises assigned personnel in meter reading, field services, and meter and test. Directs the physical installation, maintenance, repair and inspection of all meter, network and test equipment. Ensures that these activities are performed in accordance with applicable safety and environmental instructions and operating procedures in order to affect the safe, timely, efficient, and reliable Customer Service.

Ensures compliance with all applicable PSC, Corporate and Section goals and standards.

Responsibilities

Core Responsibilities

Plans, organizes, schedules and assigns workload for CMO meter technician chiefs and technicians and other staff members. Prepares all requisitions for the purchase of meters, transformer and/or other metering devices. Orders, coordinates and ensures availability and timely delivery of materials, supplies and equipment. Conducts monthly inventory of all metering devices to ensure appropriate material is available for installations.

Plans, organizes and ensures work is scheduled in the most productive manner possible and assigns personnel to meet goals, commitment dates and daily emergency repairs that are required. Coordinates service installations with New Business Representatives and/or Electric Operations to meet customer service dates. Review and approve complex billing calculations computed by Revenue Protection Coordinators. Administer MAMS Asset Management System in assigned Meter Shop.

Assigns appropriate personnel as required to meet Companys Collection strategies to reduce outstanding customer arrears. Ensures that regulatory testing guidelines are met. Ensures that equipment certifications are conducted as prescribed by regulatory agencies. Ensures that employees are trained on required items, and that the training is provided to keep certifications current. Schedules personnel to ensure timely completion of training requirements.

Reviews data capture vehicles to assure the accurate and timely completion of assigned tasks. Assists in the development, evaluation and monitoring of standards to determine the satisfactory completion of work assignments. Assesses individual performance through field supervision, field visits and review of completed work. Assist direct reports with career development planning. Promotes the development of employees, actively participates in leadership development programs such as GOLD and LEAD, provides for employee training and mentoring, and the development of opportunities that support diversity in the workforce.

Works effectively with internal and external customers in matters related to CMO. Assists management in establishing and developing efficient, effective and economical CMO policies and procedures. Assures workload is balanced and appropriate staffing is met. Promotes and participates in the Company safety and accident prevention programs. Participates on teams and special projects as required, including storm duty. Directs the departments efforts to install and troubleshooting electric and gas AMI devices.

Supervises directs in locking gas meters in accordance with PSC guidelines. Perform other related assignments as required.

Qualifications

Required Education/Experience Bachelor's Degree with a minimum of 2 years of related business experience, preferably in utility metering and distribution requirements or Associate's Degree with a minimum of 4 years of related business experience, preferably in utility metering and distribution requirements or High School Diploma/GED with a minimum of 5 years of related business experience, preferably in utility metering and distribution requirements Relevant Work Experience Tech savvy with MS Office Suite proficiency in Word, Excel, and Outlook.

Required Must be detail-oriented and have excellent verbal and written communications skills. Required Demonstrated ability to handle multiple assignments. Required Must have the ability to effectively interact with customers, support staff and various levels of management. Required Must have strong interpersonal, leadership and problem solving skills. Required Experience reporting to regulatory agencies and knowledge of regulatory reporting requirements preferred.

Preferred Working knowledge of ITRON, FORD, CIMS and AMI related computer applications is preferred.

Preferred Licenses and Certifications Driver's License Required Other

• Must become Operator Qualified within 9 months

Required Physical Demands

• Must work at field locations in all weather conditions

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Must be able to work in an outdoor environment in all atmospheric conditions. May require extensive walking and climbing. Must be able and willing to travel as needed.