Associate Engineer - O&R Customer Operations New Business Services

Job description

Under general supervision, the 1H Associate Engineer will perform work on a dynamic team to promote and coordinate the installation of electric and/or gas facilities to major new and existing commercial and industrial customers by evaluating construction site conditions and load requirement data to determine cost involved and ensure that the customer is familiar with billing procedures, rates and service classification information.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

Core Responsibilities

With some general guidance/limited supervision, provides specifications and coordinates construction schedules to meet the requirements of the customer and the Company. With some general guidance/limited supervision, meets with commercial and industrial customers for the purposes of evaluating their electric and/or gas requirements. Promotes teamwork throughout the construction process to enhance productivity. Develops positive working relationships with consulting engineers, architects, customers, land developer/builders, and other key stakeholders to keep abreast of proposed or existing planned expansions to provide adequate and timely energy service to the customer.

Participates in and develops solutions by providing technical advice and assistance pertaining to the large commercial and industrial customers distribution systems, energy efficiency and load factor improvements, including the recommendation of demand control and load reduction schemes, equipment needs, and construction. With some general guidance/limited supervision, assists large commercial and industrial customers in system trouble shooting, including the use of sophisticated test equipment and metering devices.

Promotes customer good will by establishing and maintaining harmonious relations with various business organizations, engineering groups, and customers. Must be cognizant of and maintains knowledge of all pertinent national, state, and local codes/ordinances; Company policies and construction standards relative to customer installations and Company facilities. Responsible for the maintaining priority customer information, customer records/files and will assist the Managers of New Business Services in the preparation of periodic reports and load forecasts.

With some general guidance/limited supervision, perform account management responsibilities; acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion. Able to interact professionally and courteously with customers in a face to face situation. Comfortable dealing with customers at all levels of seniority. Demonstrable experience in a customer facing role. Experience in managing customer relationships at executive levels Must have knowledge of natural gas rates, gas construction, and state of the art gas metering.

Must be cognizant of all AGA, ANSI, state and local codes, as well as the technical aspects of gas equipment and related manufacturing processes. Keeps informed of the industry and keeps up-to-date with the latest developments in the Engineering field through webinars, industry conferences, stakeholder meetings and technical committees as applicable. Participates in the Companys emergency management processes and storm plans as required.

Performs other related tasks and assignments as required.

Qualifications

Required Education/Experience Bachelor's Degree in Engineering and 2 years' work experience, to include 1 year of engineering work experience.

Preferred Education/Experience

• Bachelor's Degree in Engineering and 2 years related experience

Relevant Work Experience

• Must have a minimum of 2 years of professional work experience, including at least
• 1 year of engineering work experience in Operations, Engineering, Project Management, or a related field.

Required Must demonstrate ability to handle multiple tasks simultaneously, apply individual judgment, initiative and decision making in the handling of Commercial, Industrial and Residential projects. Required Must have strong interpersonal skills necessary to interact with customers and act as a Company liaison regarding all energy related matters. Required Possess excellent oral and written communication skills, and have the ability to effectively interact with customers, support staff, and various levels of management.

Required Must proactively approach responsibilities. Required Must be articulate and responsive to customers and colleagues. Required Licenses and Certifications Driver's License Required Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.