Field Services Engineer
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Description - External Job Role: Field Services engineer We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly. Key Responsibilities Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. Monitor ticket queues and assign tickets through ITSM tools; Perform incident management, RCA for major incidents, and drive issue prevention. Create and maintain SOPs, runbooks, and knowledge articles. Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly. Mandatory Skills (Top 5 Keywords or skills) Skill Proficiency Years of Experience Basic Knowledge Medium Expert Desktop Support - Field services 3 - 5 years Windows 11 support, laptop/desktop hardware troubleshooting, printer support x Audio visual devices 2-3 years Cisco VC devices troubleshooting, Telephony x Networking / WIFI 2-3 years Troubleshoot network / WIFI issues x This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.