Senior Manager, Supply Chain Excellence

Job description

Primary Location

Gurugram, India Role Type: Individual Contributor The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes & capabilities, and digital enablement. This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams.

What You’ll Do for Us

Driving supply chain excellence through people, process & technology dimensions including but not limited to: Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, S&OPs & performance management. Design & Enable Future-ready Customer Supply Models & Network e.g., Segmented supply chains. Support the design and implementation of standardized customer service governance mechanisms, operational playbooks, and performance management framework.

Drive Supply Chain Process Automation leveraging AI/RPA & Digital Capabilities (inhouse & 3rd Party). Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of new ways of working. Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps.

Qualifications & Requirements

MBA in Supply Chain, Operations, Business Administration, or related field 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries. Project Management Experience in driving cross functional priorities & decision making. Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks.

Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools. Demonstrated success in leading automation and digital transformation initiatives. Strong analytical, stakeholder management, and problem-solving skills. Excellent communication and leadership capabilities with experience influencing senior stakeholders.

Key Competencies

Supply Chain Orchestration Customer Service Transformation Strategic Thinking & Project Management Change Management & Cross-Functional Leadership Digital Enablement & Data-Driven Decision Making Business Partnership including Franchise & Customers What can help you be successful in the role?

Growth Behavior

Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.

Smart Risk

Makes bold decisions/recommendations.

Externally Focused

Understands the upstream and downstream implications of his/her work.

Performance Driven & Accountable

Has high-performance standards. Outperforms her/his peers.

Fast/Agile

Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.

Empowered

Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behavior Act Like an Owner

Deliver results, creating value for our brands, our System, our customers and key stakeholders. Collaborate with the System, Customers and Key Stakeholders Develops Self and Others: Develop self and support others' development to achieve their full potential.

Drive Innovation

Generate new or unique solutions and embrace new ideas that help sustain our business. What We Can Do For You Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.

Diverse and inclusive culture

You’ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.

International Experience

Become part of international projects and work along multicultural teams, through our global network. Communication, Continual Improvement Process, Cost Analysis, Industrial Engineering, Lean Manufacturing, Lean Principles, Logistics Management, Materials Handling, People Management, Production Planning, Production Scheduling, Product Launches, Purchasing Management, Shipping, Supply Chain Management (SCM), Supply Chain Operations Location(s): India City/Cities: Gurugram Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: October 23, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.

We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.