Client Services Specialist 2nd Shift

Job description

Responsibilities

Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products. Provides product/service information by answering questions & offering assistance. Independently services both internal and external customers on a wide variety of cash management products, services and technical issues. Research problems and provide customer with resolution within established timeframes.

Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Expected to help minimize financial risk to the bank. Maximize customer opportunity by referring opportunities to Sales that are identified during the service process. Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues related to Access Money Manager, EZ Deposit, File Transmissions, ACHieve, SweepNet etc.

Qualifications, Education, Certifications and/or Other Professional Credentials Incumbent must have in-depth knowledge of the financial services industry and Cash Management products (including regulatory and compliance), systems and operations to successfully respond to customer needs and meet established timeframes. Minimum 5 years’ banking and customer service, minimum experience and call center experience is highly preferred.

Strong communication skills. Analytical skills and the ability to recognize trends. Exercise considerable independent judgment. Attention to detail. Pro-active attitude. Quick to learn several applications.

Hours & Work Schedule Hours per Week

12:30pm - 9:00pm (days and hours are subject to change)

Work Schedule

Tuesday - Saturday