Senior Associate, GWBPB - BS&S - BS - Business Process Management MY

Job description

Key Responsibilities

Assist in the drafting, review, update, and maintenance of Private Banking (PB) Policies, Procedures, and Standard Operating Procedures (SOPs) to ensure compliance with internal standards and regulatory requirements. Support document lifecycle management activities, including version control, periodic reviews, approval tracking, and record maintenance. Maintain accurate and up-to-date documentation repositories to support audit, compliance, and regulatory requirements.

Assist in gathering and consolidating business requirements, and stakeholder inputs. Coordinate with relevant stakeholders to facilitate the review and updating of process documentation, including follow-ups on information requests and action items. Organize and coordinate meetings, prepare meeting materials, record minutes, and track the completion of action items arising from meetings and governance forums. Support stakeholder engagement and communication activities, including the collection, consolidation, and tracking of feedback.

Assist in the communication and implementation of updated policies, procedures, and process improvements. Support project coordination activities by monitoring timelines, deliverables, implementation progress, and status updates. Prepare reports, management information, dashboards, and presentation materials for management and governance purposes. Provide administrative and coordination support for regional process harmonization, governance, and business process management initiatives.