Business Operations Coordinator, GCN Services Operations

Job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.

How you will make an impact

Coordinate executive calendars, meetings, scheduling priorities, conflict resolution, travel, and logistics. Track partner employee and field technician time reporting to enable operational planning, workforce utilization, customer delivery activities, and financial management. Maintain partner employee and technician cost-tracking records and prepare analyses for budget management, forecasting, and resource planning. Coordinate onboarding activities for employees and contingent workers by monitoring progress, coordinating requirements, and partnering with hiring managers and stakeholders.

Administer contingent worker leave tracking and reporting processes, maintaining accurate records and timely communication with management teams. Prepare routine reports, dashboards, metrics, and administrative communications for leadership decision-making and operational reviews. Coordinate Dedicated Workforce Forum meetings, regional all-hands and leadership materials, Outlook distribution lists, and cross-functional process improvements for reporting accuracy, operational efficiency, and administrative workflows.

The must haves

Education: Bachelor's degree OR Associate's degree, or equivalent combination of education and relevant work experience.

Experience

3+ years of experience in administration, executive support, business operations, project coordination, workforce administration, or related functions. Utilization of Microsoft Outlook, Excel, PowerPoint, Teams, and Microsoft 365 applications. Experience supporting leaders through complex calendar management and meeting coordination. Experience maintaining workforce, time, cost, or operational tracking records, with application of analytical and organizational skills.

Ability to manage multiple priorities and deadlines in a fast-paced environment. Verbal, written, and interpersonal communication skills.

Nice to haves

Experience supporting telecommunications, network services, field operations, or engineering organizations. Knowledge of contingent workforce management and onboarding processes. Experience with workforce planning, resource management, or labor tracking activities. Background in budgeting, cost tracking, and operational reporting. Experience building executive-level presentations and business review materials. Experience with SharePoint, Power BI, Power Automate, Smartsheet, or similar reporting and collaboration tools.

Project coordination or PMO support experience. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.

We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.