Claims-Motor Dispatch

Job description

Description

Receive and review motor insurance claims from customers via phone, email, or online platforms. Assess initial claim information for completeness and accuracy. Assign and dispatch claims to appropriate adjusters, repair shops, or field agents based on location, claim type, and workload. Coordinate with customers, repair facilities, and internal teams to ensure timely processing and resolution of claims. Track claim status and provide regular updates to customers and stakeholders.

Maintain accurate records of all dispatch activities and communications in the claims management system. Escalate complex or urgent cases to supervisors or specialized teams as needed. Ensure compliance with company policies, regulatory requirements, and service level agreements.

Qualifications

Graduate with bachelor’s degree. Insurance or customer service field is a plus. Experience in claims processing, dispatch, or a related customer service role preferred. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency with claims management software and standard office applications. Ability to work under pressure and handle high call volumes.