Customer Service Representative

Job description

DUTIES AND RESPONSIBILITIES

Provide superior customer service to all internal/external business partners Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner Responsible for the issuance of personal insurance new business, endorsements and renewal policies. Demonstrate the ability to analyze information to make appropriate decisions and solve problems Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.

Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

Qualifications

Strong customer service skills including oral and written communication Knowledge of customer service principles and practices Property and Casualty experience is preferred. Ability to handle multiple priorities within strict time constraints. Excellent collaboration skills Possesses the ability to work independently and in a team environment to complete assignments in a timely manner. Demonstrate commitment to team and departmental goals.

Ability to make informed decisions, achieving the appropriate results. Excellent data entry skills are required. Demonstrated knowledge of MS Office systems Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.