Associate, Core Service Electronic Communications for International Client Services (Mandarin required)

Job description

Your opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities, including a language premium for qualified professionals. As an International Services ECG Associate, you will take inbound chats and secure messages from both international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work on a collaborative, growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries.

The relationships that you create and uphold will have a direct impact as you aid our clients to “Own Their Tomorrow.”

What you have Required Qualifications

Current and active series 7/63 licenses OR ability to obtain within 6 months of start date as a condition of employment. Read and write at professional level in English as well as Mandarin. Flexible and able to work on chats/secure messages as business needs change. Ability to engage clients in a proactive and consultative manner to build rapport. Willingness and desire to learn in a fast-paced and evolving environment. Experience with high focus on risk awareness and mitigation.

Effective research and problem-solving skills to help fulfill client requests as well as fellow supporting team members.

Preferred Qualifications

1+ years of outstanding customer service experience. Experience communicating via written channels, emails or live chats. High flexibility in shift times as business needs change. Chat lines are open from 5:00am -10:59pm CT. The current need is highest for later shifts. Experience serving international clients with issues such as W8s, new account requirements, policies, procedures, etc. A passion to continually learn, grow your knowledge in personal finance, US and foreign markets, and attain additional industry licenses for personal growth.

Resilience to help achieve client satisfaction in a demanding environment. What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance