IT Operations Lead

Job description

The IT Operations Lead is responsible for a team of technology professionals and is accountable for the reliable, efficient operation of Casey’s IT infrastructure. This role provides direction, oversight, and support to the team. It also monitors network and infrastructure performance, drives incident resolution, and implements improvements that optimize uptime and service quality for our store team members and guests.

Key Responsibilities

Responsible for hiring, training, salary administration, performance management, coaching and corrective actions for direct reports. Responsible for collaborating with team members on career development and goal setting. Acts as a champion of a committed and empowering culture, working with direct reports and team members on modeling Casey’s values. Oversee the monitoring of network systems and IT infrastructure to ensure optimal performance and uptime.

Coordinate and manage the response to incidents, ensuring timely resolution and minimal impact on operations. Build and maintain reports and dashboards that track IT infrastructure performance, including uptime, incident volume, resolution times, and trends over time. Identify areas for improvement in IT operations and implement best practices and new technologies. Train new team members and provide ongoing development opportunities for existing staff.

Compensation Starting pay range

$73,000 ‎-‏‏‎ ‎$95,900. ‎ Actual pay may vary based on Casey’s assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. This position is eligible for an annual cash bonus based on company performance. Our full salary range for this role does extend beyond the typical hiring range listed, allowing team members the opportunity to continue to grow within the company.

Qualifications

This position requires authorization to work in the U.S. without the need for employment-based immigration sponsorship now or in the future. Casey’s will not provide sponsorship or employer support for applications or petitions for F-1 OPT, F-1 CPT, H-1B, L-1, TN, O-1, E-3, H-1B1, J-1, or any other employment-based visa. Bachelor’s degree in information technology or similar field, or equivalent work-related experience.

At least (3) three years of progressive experience in IT operations; experience serving as a team lead, mentor, or supervisor is preferred. Ability to quickly diagnose and drive resolution of technology issues. Demonstrates ability to produce detailed solutions for a technical audience and produce clear written and verbal communications for a non-technical audience. Ability to analyze data to identify trends, determine root cause, and develop and implement ways to prevent future occurrences.

Excellent interpersonal, written, and verbal communication skills. Ability to collaborate and build relationships across Casey's organization and with vendors. Ability to multi-task in a fast-paced multifaceted environment is necessary. Working knowledge of IT service management practices such as incident, problem, and change management. Will need to be available for after-hours on-call escalation. This role does not allow for 100% remote work.

Qualified candidates must live within a daily commutable distance of Casey's Store Support Center in Ankeny, IA and be willing to work onsite 5 days per week.