Pipeline - Agent: Cross Skill (Century City)

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below Purpose Statement To assist on various Inbound and Outbound campaigns To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services. To maximise delivery of service in different areas Market Capitec Bank products telephonically Deliver excellent customer services to attract and retain clients.

Location

Century City Experience Min: 2-3 years inbound or outbound contact centre experience Customer service and Telemarketing experience Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred)

Knowledge Min

Call centre processes and procedures Customer care and service protocol Sales Basic operational and product knowledge Inbound and outbound campaigns Skills Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Problem solving skills Telephonic / Call skills Attention to Detail Selling Skills Competencies Earn and extend trust (Delivery Contributor) Have courage, disagree and commit (Delivery Contributor) Curious and continuously learns (Delivery Contributor)

• Plan, deliver and raise the bar (Delivery Contributor)
• Act, learn and adapt (Delivery Contributor)
• Build one Capitec team (Delivery Contributor) Conditions of Employment Willing and able to work shifts, including weekends Clear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.