Salesforce Business Analyst

Job description

Long DescriptionYour Role & Responsibilities

Engage directly with customers and business stakeholders to understand business needs, challenges, and priorities.Lead and facilitate requirements-gathering workshops, discovery sessions, and stakeholder interviews.Analyze business processes and identify opportunities for improvement using Salesforce capabilities.Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.Manage and prioritize requirements throughout the delivery lifecycle.Work closely with

Salesforce Architects, Developers, Consultants, Product Owners, and QA teams to ensure requirements are correctly understood and implemented.Long DescriptionSupport Salesforce solution design from a functional and business perspective.Participate in backlog refinement, sprint planning, demonstrations, and UAT activities.Coordinate and support User Acceptance Testing (UAT), including preparation of scenarios and validation of business outcomes.Conduct solution demonstrations and presentations for customers and business stakeholders.Support change management, user adoption, training, and documentation activities.Maintain strong customer relationships and communicate effectively with both technical and non-technical audiences.Long

DescriptionYour Profile:3–6 years of professional experience, with significant experience as a Salesforce Business Analyst, Functional Consultant, or similar role.Hands-on knowledge of the Salesforce platform, preferably including Sales Cloud and/or Service Cloud.

Strong experience in: Business requirements gathering and analysisCustomer workshops and stakeholder managementUser stories and acceptance criteriaBusiness process modellingAgile/Scrum deliveryUAT planning and executionFunctional documentationLong DescriptionFamiliarity with tools such as Jira, Confluence, Azure DevOps, or similar Agile delivery tools.Strong analytical and problem-solving skills.Excellent presentation, facilitation, and customer communication skills.Ability to work effectively within multicultural and distributed teams.

Language RequirementsEnglish

Fluent, with strong written and verbal communication skills.

German

Strong advantage.

French

Strong advantage.Short DescriptionPreferred Salesforce CertificationsCandidates should ideally hold one or more of the following: Highly RelevantSalesforce Certified Business AnalystSalesforce Certified AdministratorAdditional AdvantagesSalesforce Certified Platform App BuilderRelevant Salesforce Consultant certification aligned with the project domain, particularly Sales Cloud or Service Cloud.Long DescriptionWhy Join Us?

Meaningful Impact

Contribute to innovative projects that help clients achieve their business and technology transformation goals.

Professional Growth

Access continuous learning opportunities, certifications, mentorship, and career development programs.

Global Exposure

Collaborate with diverse teams, clients, and stakeholders across industries and geographies.

Cutting-Edge Projects

Work with leading technologies, methodologies, and business solutions.

Collaborative Culture

Join an inclusive, supportive, and people-centric work environment.

Long DescriptionOur Commitments and Priorities

At Capgemini, we foster an inclusive culture within a diverse and multicultural environment. By joining us, you become part of a team that values diversity, develops talent, supports social impact initiatives, and actively contributes to reducing environmental impact across our operations and client engagements.Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future.

With a strong heritage and a global presence across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging strengths in cloud, data, artificial intelligence, software, digital engineering, and platforms.