Trade Deductions & Claims Analyst

Job description

Job DescriptionIn this role you will ensure all Service Level Agreements are adhered to and provide the client with a high-quality service and drive continuous improvements. You will promote teamwork, provide employees with coaching and feedback for a small/medium size team. You will network with other functions and will interact with

Client Leadership and manage the relationship on local (country) and often on regional level.As a Team Manager you will be expected to: Operate at the level of Subject Matter Expert / Controller for the client specific application of the client processesAnalyze and redesign processes within the area of expertise in a specific client business context and drive DGEM alignment within the area of expertiseDrive performance improvement by applying best in practice standards and innovative process improvement methodologiesKeep pace with developments and provides strong expertise of trends and technology solutionsHave a good understanding of the client system architecture, the CG platform blue print and the

Automation Drive Suit and articulate advantages & benefits of using the proposed technological solutions in the client contextDrives process improvement through technology related tools within the given area of expertise Apply complex analytical models and problem-solving techniques and methodologies to the specific contextBe aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the clientUnderstand the business, it’s volatilities and the impact on organizational finances and services.

Implements and advises on measures to mitigate these.Manage effective usage of resources in the service deliveryProposes improvements to innovate and optimize effectiveness within the delivery, offering commercial benefit and operational efficiencyProvide encouragement, feedback and coaching to team members to improve their performanceSet objectives to develop individual in line with assignment, service line targets and personal development needsDelegate to others as required to achieve business goalsDefines the need for new resources within a business contextGeneral Responsibilities / Accountabilities: Responsible for the execution of the Collections activities undertaken on behalf of the client.Manages the Collections Department of an EngagementSets forth the new process and team targets that drive collections, customer experience, and value to the client.

Has an end to end vision of the overall O2C objectives and synergies between the teamsResolve all customer escalations that can be handled within the DoA of the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with customers, billing teams, sales teams, and other client and customer contacts. Takes ownership in driving issues to resolution.Drives the collect process and implements appropriate strategies and quality improvements where necessary.

Maximizes the use of technology to reduce manual effort, and drive proactive collections.Develops adequate customer segmentation strategies applying in depth analysis of the client portfolio. Explain the strategy to clients and staff. Monitors the implementation of the strategyProvides mentoring to teamEnsures team cash collection targets are metDevelop strategies and solutions for problematic customersInitiates the development of engagement specific training material.Liaises with legal representatives at appropriate timingEstablishes and develops relationships with major accountsIs able to negotiate with customers on matters regarding their accountExcellent communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomesExcellent negotiation skills that deliver the desired resultQualifications (Education/Experience/Certification): Minimum

English at CEFR Grade B2 (Upper intermediate) or equivalentCertified in at least 1 DGEM Tech Technology within Tower