Senior Accounts Receivable Associate

Job description

Job DescriptionManage end-to-end collections activities for an assigned customer portfolio, ensuring timely cash recovery, dispute resolution, Promise-to-Pay follow-up, and strong customer relationships while maintaining compliance and operational controls. As a Team Manager you will be expected to: Key ResponsibilitiesManage and analyze Accounts Receivable aging and past-due balances.Contact customers through calls, emails, and account statements to secure payment.Track and manage Promise-to-Pay commitments and resolve non-payment issues.Support customer portal management for major retailers such as Amazon, Walmart, and Costco.Investigate and resolve EDI failures, deductions, disputes, and invoice-related issues.Collaborate with Credit, Sales, Customer Service, and Cash Application teams to drive issue resolution.Maintain accurate documentation, audit evidence, and compliance controls.Ensure SLA adherence and achievement of collection performance targets.

General Responsibilities / Accountabilities

QualificationsBachelor's degree in Finance, Accounting, Business, or related field.2-5 years of experience in Collections, Accounts Receivable, or Order-to-Cash processes.Experience supporting large retailers and customer accounts preferred.SAP knowledge required; HighRadius experience is a plus.Availability to support North American business hours.Key Competencies Strong analytical and problem-solving skills.Stakeholder management and customer relationship skills.Excellent time management and prioritization capabilities.Effective communication and negotiation skills.Attention to detail and compliance mindset.Ability to interpret contracts, promotional campaigns, and complex collection scenarios.