Core Voice/Video Specialist

Job description

Job DescriptionCore Voice/Video SpecialistExperience-9+YearsLocation-Gurgaon, HyderabadAbout UsChoosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.Key ResponsibilitiesMonitor Voice and Video service platforms.Handle incidents affecting voice, SIP, video, and collaboration services.Participate in troubleshooting and service restoration activities.Analyze service-impacting events and escalations.Support maintenance and implementation activities.Maintain operational reports and documentation.Support 24x7 NOC operations.

Mandatory

Technical Skills

SIP, VoIP, Unified Communication concepts.Voice/Video troubleshooting.NOC monitoring tools.Incident management process knowledge. What you'll love about working hereWe offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Job Description - Grade SpecificFocus on Industrial Operations Engineering.

Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.