External Resources Manager

Job description

Job Description

KEY RESPONSIBILITIESCoordinate the subcontracting process from start to finish: validate requests, manage approvals, launch sourcing, follow up candidates, and close the service in line with internal policies.Review incoming job requests and distribute them to the relevant suppliers; clarify requirements and challenge demand where needed to ensure a right-first-time brief.Contact suppliers, review proposals and CV quality, coordinate interview steps, and negotiate rates to secure the best match within budget and timelines.Drive active follow-up with suppliers to fill requests as quickly as possible (emails, calls, regular touchpoints) and advise on the most effective route to find the right experts; stay up to date on MEA supplier market and rate trends.Act as the day-to-day point of contact for

France/Europe hiring managers and stakeholders, guiding them through the subcontracting process to ensure a balanced, fair and business-oriented outcome.Work closely with procurement/category teams and suppliers to ensure alignment on budgets, approvals, supplier usage and internal policy compliance.Support the vendor management/category lead in the operational maintenance of supplier relationships (service reviews, SLAs, cycle time, quality, compliance) and drive follow-up actions to closure.

Own the end-to-end process in SAP Fieldglass

job postings, supplier distribution, candidate tracking until candidate selection and the handover to the back-office.Maintain high data quality and documentation in SAP Fieldglass to enable compliance, auditability and accurate reporting.Provide user support and guidance for stakeholders and suppliers, and contribute to system/process improvements (templates, workflows, controls).Ensure compliance with internal policies and local requirements relevant to managing external resources (documentation, onboarding controls, approvals, and supplier usage).Monitor key risk areas (misclassification, tenure/extension controls, rate compliance, supplier performance) and escalate issues early with clear options and recommendations.Track and report key metrics (cycle time, supplier performance, compliance indicators) and provide actionable insights.Identify and implement improvements to simplify processes, increase adoption and enhance stakeholder satisfaction (templates, playbooks, communications).Contribute to global/regional external workforce initiatives by sharing best practices and supporting rollout of changes.Job

Description - Grade SpecificREQUIREMENTSBachelor’s degree in Business Administration, Procurement, Supply Chain, Finance, Engineering, or a related field.MBA or relevant professional certification is an advantage.4–6+ years proven experience coordinating end-to-end subcontracting / staffing processes (MSP, recruitment, vendor management or similar), including active supplier follow-up and rate negotiation.Strong experience in External Resources (contingent workforce, SOW) categories.Experience operating in complex, multicultural environments, ideally across France/Europe or other emerging markets.

Skills & CapabilitiesMarket & tool expertise

Strong knowledge of France/Europe external talent market (suppliers, typical profiles, rate dynamics) and hands-on experience with SAP Fieldglass (VMS).

Ways of working

Proactive, hands-on and comfortable with an active search approach through suppliers; strong collaboration mindset with a focus on execution and closing actions.

Compliance & stakeholder management

Strong process discipline, attention to detail and ability to advise hiring managers on the process while ensuring internal controls are met.Strong planning and prioritization skills; able to manage and prioritize multiple requests in parallel with speed and accuracy.Excellent communication and stakeholder management; able to influence and drive decisions with hiring managers and suppliers.Negotiation and commercial mindset (rate negotiations, balancing speed/quality/cost).High tool and process orientation (SAP Fieldglass), with attention to detail and compliance.Proactive problem-solver with a collaboration mindset; drives follow-ups to closure and looks for continuous improvement opportunities.French and English (professional level)