YPP - CX Associate (German/Turkish)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Role OverviewYoung Professionals Program – Customer Experience Associate (German/Turkish)Are you a recent graduate passionate about delivering exceptional customer experiences?

Join our 6-month Young Professional Program and gain hands-on experience in a dynamic, international environment.As a Customer Experience Associate Trainee, you will support customers, resolve inquiries, and contribute to delivering a high-quality customer experience while developing valuable professional skills.What You'll LearnCustomer service and support best practices.Effective communication and stakeholder management.Issue resolution and problem-solving techniques.Customer experience excellence and service quality.Collaboration in a global, multicultural environment.What We OfferStructured 6-month development program.Hands-on training and mentorship.Exposure to international customer experience operations.Continuous learning and professional development.Potential full-time opportunity upon successful completion.RequirementsFresh graduate with a Bachelor's degree in any field.Graduation year between 2024 and 2026.Fluent in German or Turkish and English.

Written and SpokenStrong customer focus and service-oriented mindset.Excellent communication skills.Strong problem-solving abilities.High adaptability and willingness to learn.Ability to work effectively in a collaborative environment.Who Should Apply?This program is ideal for recent graduates who enjoy interacting with people, solving challenges, and delivering outstanding customer experiences in a fast-paced international environment.Start your Customer Experience career with us and build the skills and experience needed to thrive in a global organization.Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.

We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com