Table Games Supervisor – Baccarat, Pai Gow

Job description

Responsible for monitoring table games activity specifically related to Baccarat, Pai Gow, as well as all other offered casino table games to ensure game integrity, accurate payouts, and high-level guest service. This role focuses on supervising high-limit Baccarat environments and specialized pit games while leading Team Members in a culturally sensitive manner.

Responsibilities

• Monitor all pit games in assigned pit, up to eight table games.
• Game Proficiency. Expert level knowledge of Baccarat rules and game protection.
• Verify and maintain all table games assets including chip count, equipment, cards, dice, etc.
• Open and close table games in assigned area verifying count
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Provide complimentary items to guest as requested in accordance with policies and procedures.
• Investigate and resolve guest complaints with a focus on "saving face" and maintaining long-term player loyalty.
• Performance management of Team Members to include performance coaching, training and development, documentation, performance appraisals, etc.
• Responsible for the overall integrity of daily operations. Role models regulatory, departmental and company policies and procedures.
• Provide support and insight for continuous improvement of the Baccarat experience for both service as well as financial success.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Other duties as assigned.

Qualifications

• 2 years progressively more challenging experience in a gaming operations role, table games Baccarat experience required.
• Good oral and written communication skills including tact when dealing with difficult customers.
• Must be able to speak, read, write, and understand English and be bilingual in at least one of the following languages: Cantonese, Mandarin, Korean, or Vietnamese.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.