Gift Shop/Retail Cashier

Job description

The Retail Sales Clerk provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Sales Clerk receives, unpacks, folds and puts away the daily deliveries of merchandise.

Responsibilities

Greets all internal and external guests using Own the Moment initiatives to provide friendly, courteous, excellent service. Demonstrates a pleasant and enthusiastic demeanor at all times. Maintains awareness/security of retail floor, products, services and guests. Assists customers and guests providing information about retail outlet, merchandise and property events, promotions, restaurants and/or hotel amenities. Encourages multiple sales by offering additional/complimentary products and/or services.

Performs retail cashier duties and accurately maintains accompanying paperwork. Balances all monies at end of shift. Maintains general housekeeping duties, ensuring the clean, neat and professional appearance of the outlet and its merchandise. Responsible for answering the phone and assisting caller including transfers to appropriate extension, answering questions, providing information etc. Regularly provides feedback and information to Shift Supervisor regarding inventory levels of merchandise, customer feedback/perceptions.

Qualifications

• High School Diploma or equivalent preferred One year in retail sales or equivalent experience preferred
• Must pass pre-employment Math test with score of 80% or better. 20 problem minimum Literate and fluent in basic English Good math skills, including adding, subtracting, multiplying and dividing
• Excellent guest service skills Be knowledgeable about the Total Rewards program and hotel/casino amenities
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Ability to bend, crouch, turn, and reach overhead.

• Ability to respond to visual and verbal cues Manual dexterity to operate office equipment and cash registers
• Ability to stand on hard floors Mobility to move about the work area
• Ability to lift, push, pull up to 50 pounds
• Must be able to lift overhead and climb a ladder for stocking purposes Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.

Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.