Slot Supervisor

Job description

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.

Responsibilities

Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Builds customer loyalty, effectively handling problem situations, and promoting the Caesars Rewards program. Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures.

Communicates effectively with all levels of the organization. Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments. Analyzes casino related computer screens and reports to make appropriate decisions regarding guests’ comps, credit, and disputes. Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data. Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs.

Approves jackpot payoffs up to and including $100,000. Maintains awareness for possible slot cheating and/or suspicious activities.

Qualifications

• High School Diploma or equivalent; College Degree preferred Previous work experience in a guest contact position Previous supervisory experience preferred Previous experience in Slot Operations preferred Literate, fluent, and easily understood in English
• Strong interpersonal and guest service skills
• Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms
• Ability to monitor/respond to visual and audio cues
• Must be able to take direction Good communication skills, both verbal and written Good interpersonal skills, with emphasis in relationship building Good problem-solving skills Good customer service skills, both internal and external
• Ability to handle difficult situations with courtesy and professionalism Literacy in various computer systems
• Proficiency with the use of “Machine Keys” Good leadership skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Must be able to sit, stand or walk for long periods of time Visual and auditory range must include immediate environment
• Ability to lift and carry 30 pounds, occasionally up to 60 Mobility to move about casino floor quickly
• Must have the manual dexterity to operate a computer and other necessary equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products.

Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.