Slot Service Specialist/Dual Rate Slot Supervisor

Job description

Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles. Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.

This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property. Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity. Provide cash handling service to casino patrons in your assigned areas of Casino Floor. Responsible for assigned casino funds and proper handling of funds exchanges. Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.

Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities. Ensure that the slot machines are operating properly, and all procedures are executed according to company policy. Perform minor slot machine repairs not requiring a Slot Technician. Assist casino patrons with general questions concerning the Casino. Comply with all Company and departmental policies, procedures, and internal controls.

All other duties as assigned.

Qualifications

Must be able to stand for a minimum eight (8) hour shifts. Must be able to work for extended periods of time in an environment that is typically crowded, noisy and smoky. Must be able to work in, and provide Guest Service in an environment where alcohol consumption is prevalent Provide representation of department in specific project and company meetings. High school diploma or GED equivalent.

ADDITIONAL REQUIREMENTS

(Licenses, Certifications, Testing, etc.): Possession of, and ability to obtain and maintain a valid gaming license within assigned state of employment and other jurisdictions

• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 21 years of age