Casino Cashier-Full-Time(Bettendorf) 3rd Shift

Job description

The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.

Responsibilities

Provide courteous and efficient customer service in accordance with established standards. Accurately process customer transactions, including exchanging chips and cash equivalents for cash. Perform all cage functions with precision. Collaborate effectively with team members within the department and across other departments to ensure smooth operations. Maintain compliance with all internal controls and regulatory requirements.

Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service. Maintain consistent attendance and adhere to all departmental and company policies. Adapt quickly to changing business needs and attend required meetings and training sessions. Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest. Cross-sell property amenities and events and execute promotions accurately.

Create and maintain accurate customer accounts while ensuring data integrity and confidentiality. Support departments to enhance player satisfaction. Comply with all state, federal, and regulatory requirements. Other duties Assigned.

Qualifications

• Must be able to obtain a Class “C” gaming license High school diploma or equivalent preferred
• Proficient in Microsoft Word, Excel, computer programs, 10-key calculator
• Strong interpersonal, teamwork, and guest service skills
• Ability to remain composed and professional in all situations Well-groomed appearance to promote a positive image
• Must be able to read, write, speak, and understand English

ADDITIONAL REQUIREMENTS

Must be able to stand for long, extended periods of time. Must be able to lift to 35 pounds. Must be able to push/pull heavy carts on the casino floor. Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area. Must be able to respond to visual and aural cues. Must be able to work in moderate to loud noise conditions