Dual Rate Table Games Supervisor

Job description

Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area. Promotes and maintains the utmost integrity.

Responsibilities

Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games. As Supervisor, verifies the operation and conduct of designated game areas. As Dealer, will follow all applicable policies and procedures.

Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions. Verifies issuance of credit after all necessary signatures are confirmed. Tracks essential play and relays all pertinent information to immediate Supervisor. Acts as role model and motivates subordinates to provide superior level of customer service to the guests.

Handles guests concerns quickly and efficiently within scope of authority. Verbally informs Manager, as well as Surveillance of unnatural or irregular play and disputes on game. Responsible for game protection and game control. Responsible for placing lids on racks. Verifies opening and closing table inventory slips. Collects commission based on game dealt.

Qualifications

High school diploma or equivalent. Prior live casino dealing experience or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public.

ADDITIONAL REQUIREMENTS

Must be able to deal, stand and/or sit for two (2) hour intervals. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.

Must be able to work a varied schedule including nights, weekends and holidays. Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Access to gaming floor required