Guest Service Agent Nobu-Full Time (Caesars Atlantic City)

Job description

Consistently demonstrates superior customer service skills by displaying outlined Nobu service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.00 per hour

Responsibilities

Coordinates check-in and check-out times with Marketing, Tour Escorts and luggage delivery and pick-up schedules. Ensures that all rooms are cleaned by Housekeeping before issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs, communicated through Housekeeping. Receives cash, checks and credit cards in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change.

May perform limited Caesars Rewards duties, including issuance of promotional amenities, redemption of coupons and issuance of replacement cards. Promotes Nobu Hotel and Caesars and acts in a professional and courteous manner. Exhibits a positive, outgoing personality.

Qualifications

High School diploma or equivalent. Entertainment background or hotel experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of LMS system preferred. Appropriate training on C.M.C. system to make valid comping decisions. NJ CER LICENSE REQUIRED