Hotel Night Audit Lead - Full Time (Harrah's Laughlin)

Job description

Join the Caesars Entertainment Family Why Harrah’s & Tropicana Laughlin Are the Employer of Choice! At Harrah’s & Tropicana Laughlin, our Hotel Operations team keeps the heart of the resort running smoothly 24/7. As a Night Audit Lead, you’ll play a vital role in ensuring seamless overnight operations, exceptional guest service, and accurate financial balancing. When you join us, you’re stepping into a company that values professionalism, teamwork, and the kind of Family Style Service that makes guests feel right at home.

What

• Sets Us Apart Earn your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners Student Loan Debt Assistance to help lighten your financial load A People First Culture where every team member is valued Affordable Medical, Dental & Vision
• Plans with flexible options 401(k) with Company Match to support your long‑term financial goals Caesars Entertainment’s signature Family Style Service that makes our workplace feel like home Paid Time Off so you can recharge Exclusive Discounts on hotel stays, dining, entertainment, retail, and more Night Audit Lead – Harrah’s Laughlin The Night Audit
• Lead oversees the nightly operations of the Front Desk team while performing all essential duties of a Front Desk Clerk.

This role ensures accurate financial balancing, smooth overnight guest service, and strong leadership during the resort’s quietest but most critical hours.

Responsibilities

Key Responsibilities

• Greet guests warmly, verify reservations, and complete check‑in and check‑out procedures
• Prepare registration forms, obtain identification and signatures, and maintain accurate records Assign rooms based on guest needs, preferences, and availability
• Process billing inquiries, adjustments, and refunds with accuracy and professionalism Block rooms for groups, VIPs, Sales, and Casino departments
• Provide guidance, instruction, and support to Front Desk Clerks during the overnight shift
• Ensure all nightly audit procedures are completed accurately and on time
• Reconcile front desk accounts, credit card batches, room charges, and departmental revenue
• Prepare and distribute daily management reports, including occupancy and revenue summaries
• Monitor room inventory, rate integrity, and availability throughout the night Address and resolve guest concerns, complaints, or special requests promptly
• Maintain a clean, organized, and guest‑ready front desk and lobby environment
• Assist with emergency procedures and incident reporting when necessary
• Verify accuracy of all overnight check‑ins, check‑outs, and reservation updates
• Coordinate with Housekeeping and other departments to ensure accurate room status
• Support security by observing guest activity and reporting irregularities
• Train new overnight front desk team members and provide ongoing coaching
• Ensure compliance with cash‑handling procedures and maintain secure control of Supervisory Responsibilities Directly supervises Front Desk Clerks during the overnight shift
• Provides coaching, support, and task direction to ensure smooth operations

Qualifications

Ability to perform all essential duties with accuracy and professionalism Strong knowledge of company policies, procedures, and safety regulations Excellent communication skills in English Strong attention to detail, problem‑solving ability, and guest‑service focus

Education & Experience

High school diploma or equivalent required One or more years of related hotel front desk or guest service experience preferred Equivalent combinations of education and experience considered Certificates, Licenses, Registrations

• Must possess and maintain applicable regional Gaming card(s) and/or license(s), if required

Mathematical Skills

• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals Computer Skills Working knowledge of Microsoft Office products
• Familiarity with hotel property management systems preferred Be Part of Something Legendary If you’re ready to bring your leadership, accuracy, and guest‑focused mindset to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.