Slot Supervisor

Job description

Provide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations.

Responsibilities

• Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
• Assist in observing slot play, resolve guest and team member problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.
• Monitor work areas to ensure cleanliness and safety standards are achieved and guest requests are addressed and resolved.
• Ensure slot team members are following established gaming and company procedures at all times.
• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult guest.
• Ensure the correct payment and verification of jackpots on slot machines according to established procedures.
• Proactively promote the Caesars Reward card program; understand current card benefits and information and presents program to guest.
• Accurately maintain and control of money flow during shift with guest and team members.
• Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.
• Have a clear understanding of slot machines operation and how to read the pay tables.
• Perform other duties as assigned by management.
• Demonstrate great guest service both externally and internally and provide a positive work environment.

Qualifications

• Ability to obtain and maintain valid gaming license
• Must be at least 21 years of age
• Prior Slot Operations and/or supervisory experience
• Demonstrated ability to accurately account for cash transactions
• Demonstrated ability to work successfully with the public
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

These skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.