Door Person-Harrah's Tower, Hotel Guest Services (Caesars New Orleans)

Job description

The Door Person will be the first and last point of contact for guests, setting the tone for a memorable stay. The role’s responsibilities include warmly greeting arrivals, assisting with door management, and providing information about property amenities and services. The Door Person will ensure a smooth and welcoming entry experience, offer personalized assistance, and maintain the highest standards of hospitality and professionalism.

This role is essential in creating a refined and inviting atmosphere that enhances the overall guest experience.

Responsibilities

Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Greet and escort guests to the hotel front desk in the absence of a Bell Person.

Open doors and assist guests/visitors entering and leaving property. Inform guests/visitors of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain hotel features to guests/residents (e.g., valet process and parking rules.) Assist guests in and out of vehicles, including assisting them with loading/unloading luggage. Assist guests in locating and/or transporting packages.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the manager. Lay out safety signage in public areas and Porte cochere during extreme weather as well as laying out mats inside the Cathedral and providing umbrellas on the front drive. Maintain awareness of undesirable persons on property premises. Inform 3rd party vendors and delivery drivers that they are to enter through security.

Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Speak to team member and guests using clear and professional language. Develop and maintain positive working relationships with others. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Perform other reasonable job duties as requested by Management. Maintains a clean work area, this includes, but not limited to, seating areas, front doors etc.

Qualifications

Previous experience in a Door Person or Bell Desk position is preferred. A minimum of one year guest service experience in a position where the primary job duty is direct customer contact, with the ability to provide courteous, friendly, and efficient service to guests every time. Ability to lift heavy baggage up to 100 pounds. Must possess excellent oral and written communication skills. Must possess excellent interpersonal and problem-solving skills.

Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance. Ability to read, write and speak in English Additional Requirements: Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 105 degrees and as cold as 10 degrees. Must be able to run on all types of surfaces, as well as, up and down stairs.

Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion. Must be able to respond to visual and aural cues. Able to work independently. Able to stoop, bend, kneel, crouch and lift objects that weigh up to 100 pounds. Able to push and/or pull heavy rolling loads more than 300 pounds. Able to read, write, speak, and understand English.

GAMING PERMIT

N/A