Bellperson

Job description

Project a friendly, courteous and appreciative image to all guests and customers at all times. Greet all guests with a friendly professional Manner Communicate with guests, staff, and Tour Escorts about happenings on the property Be able to lift up to 50 lbs and place in room from hallways. Escort hotel guest to room and carry or transport luggage to and from the correct room. Be able to communicate with Front Desk, Valet, Transportation, Housekeeping and Facilities regarding guest service and needs.

Provide efficient and informative services for guests. Make sure each guest’s specific needs have been completely addressed Maintain cleanliness and order in bell stand, luggage areas and lobby. Be able to communicate and write instructions to guests. Enforce adherence of parking policy at front entrance to Hotel guests. Ensure all tips received are treated correctly with the current tip policy for all Bellpersons.

Qualifications

Navigate a bell cart with luggage safely Be able to communicate clearly while using a radio or phone Be able to lift 50 lbs. in/out of vehicles or rooms from the hallways. Have a high school education or GED Able to stand and walk for extended periods of time, approximately 95% of the shift.