Telecommunications LMR Systems Engineer

Job description

The IT Telecommunications & LMR (Land Mobile Radio) Systems Engineer provides hands-on operational support, engineering, maintenance, troubleshooting, and lifecycle management for enterprise telecommunications, carrier circuits, cellular services, and LMR systems. The position maintains service availability, accurate technical and circuit documentation, configuration standards, vendor escalation, system testing, and regulatory coordination for company-owned radio frequencies.

Monitor, maintain, troubleshoot, and optimize enterprise telecommunications, carrier circuit, cellular, and LMR systems. Perform day-to-day incident response, problem diagnosis, service restoration, and root-cause analysis for voice, circuit, radio, and related communication services. Engineer, configure, test, install, upgrade, and support PBX, voicemail, VoIP, SIP, analog, digital, cellular, and LMR technologies. Coordinate carrier circuit orders, changes, disconnects, testing, acceptance, inventory, and service activation across company locations.

Maintain accurate circuit inventories, demarcation details, account information, service IDs, configurations, diagrams, radio assets, frequencies, and technical documentation. Perform circuit and voice-service testing, including validation of signaling, call routing, failover, capacity, audio quality, and connectivity. Program, provision, deploy, and maintain telephones, voicemail services, radio subscribers, talk groups, templates, and related field equipment.

Monitor system health, alarms, capacity, and performance; identify trends and implement corrective or preventive actions. Support planned maintenance, upgrades, migrations, cutovers, and technology refresh activities while minimizing operational impact. Develop and maintain technical standards, operating procedures, support runbooks, configuration records, and recovery documentation. Work with carriers, equipment manufacturers, LMR service providers, contractors, and internal technical teams to resolve service issues and validate vendor work.

Review telecommunications, cellular, circuit, and radio billing for technical accuracy; identify unused services, inventory discrepancies, and waste-reduction opportunities. Coordinate with the FCC consultant and internal stakeholders to maintain company-owned frequencies, licensing records, and required technical documentation. Provide technical recommendations for equipment, resiliency, coverage, capacity, system improvements, and lifecycle replacement needs.

Participate in after-hours support, maintenance windows, incident response, and on-call rotation as operational requirements dictate Communicate operational status, risks, outages, technical findings, and remediation actions to stakeholders and IT leadership.

Qualifications

Bachelor’s degree in Information Technology, Telecommunications, Electronics, Engineering, or equivalent technical experience preferred. 6-10 years of hands-on telecommunications, voice, carrier circuit, or LMR engineering and operational support experience, or equivalent education and training. Experience configuring, maintaining, troubleshooting, and optimizing telecommunications hardware, software, communication links, and carrier services.

Experience supporting PBX, voicemail, VoIP, SIP, analog and digital voice services, call routing, and related telecom infrastructure. Working knowledge of LMR architecture, subscriber programming, talk groups, radio coverage, frequencies, licensing, and interference troubleshooting. Experience with the circuit lifecycle, including ordering, provisioning, testing, activation, documentation, escalation, inventory control, and disconnects.

Strong understanding of IP networking fundamentals for VoIP, SIP, voice quality, signaling, routing, resiliency, and troubleshooting. Ability to use diagnostic tools, monitoring platforms, test equipment, schematics, service manuals, logs, and packet or call traces to isolate faults. Ability to create and maintain diagrams, asset records, configuration standards, support procedures, change records, and operational communications using tools such as Microsoft Visio and PowerPoint.

Strong analytical, troubleshooting, organizational, time-management, service, written, and verbal communication skills Equipment used regularly: computer, telephone, mobile device, radio equipment, cable and circuit test equipment, hand tools, copier, and scanner.