Food & Beverage Supervisor

Job description

Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift.

Job Functions

Maintain daily employee work station and break schedules. Ensure prompt and courteous service to customers. Monitor employee compliance with established service standards. Greet and communicate with guests in a friendly and courteous manner. Oversee the service operation of restaurant during assigned shift. Ensure beverage shift operations are opened and closed properly and on time. Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.

Resolve guest complaints in a professional and timely manner. Requisition and maintain control of all inventories. Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions. Coordinate cleaning and repairs of beverage outlets. Perform related administrative and reporting duties.

Qualifications

Must be at least 21 years of age. Associate's degree in a related field, or one (1) year of related experience preferred. Must be able to stand and walk for majority of shift. Must have excellent customer service and communication skills. Must be able to obtain/maintain any necessary licenses and/or certifications.