Dual Clerk I S/U Supervisor

Job description

Responsible for coordinating day to day activities of the front desk in the supervisor’s absence. Operate hotel reservation system (LMS) and access computerized gaming system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.

• Greet hotel guests.
• Communicate with team members, guests, and management.
• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, HotSOS, and gaming systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Answer and accurately direct incoming phone calls through the property’s telephone system.
• Accurately record and distribute messages as needed.
• Using the public address system, page and make announcements as appropriate.
• Screen calls for staff as requested.
• Provide accurate information regarding the property, the company, events, promotions, etc.
• Respond to emergency calls/situations according to established protocol.
• Answer any questions guests may have regarding hotel, casino and community.
• Check guests into the hotel while verifying reservation information
• Check guests out of hotel and assure billing is accurate
• Provide exceptional guest service
• Other duties as assigned by management.

Qualifications

• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the reservation and gaming computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.