Customer Experience Visual Design Intern

Job description

As a Customer Experience Design Intern, you will work at the intersection of business, strategy, and design, helping transform complex concepts into engaging visual stories and customer experience solutions. You will support the creation of presentations, journey maps, process flows, infographics, and other visual assets while collaborating with cross-functional stakeholders to enhance customer and dealer experiences and communicate strategic initiatives effectively.

This is a full time internship position for our Spring Rotation, from January 11, 2027 through May 14, 2027 in Woodcliff Lake, NJ. WHAT AWAITS YOU. Collaborate with business stakeholders to understand objectives, gather requirements, and turn feedback into effective design deliverables. Translate business concepts, strategies, and complex information into clear, engaging visual stories for internal and external audiences.

Create graphics, presentations, infographics, diagrams, and other visual assets that align with brand standards using corporate identity. Support the development and visualization of customer and dealer journeys, including journey maps, process flows, and experience concepts. Design and maintain reusable templates for presentations, workshops, communications, and project deliverables. Organize design files and assets, incorporate revisions, and help ensure consistent visual quality across deliverables.

WHAT YOU SHOULD BRING.

Currently enrolled in a bachelor or master’s degree program at an accredited college or university Possess a minimum cumulative GPA of 3.0 (not just in major) Have completed at least 60 college credits or be at least a rising Junior Field of study: Business, Finance

• Must attach a copy of college unofficial transcript
• Ability to work part-time (36.25 hours/week) Detail oriented and strong communication skills (verbal and written) WHAT YOU CAN LOOK FORWARD TO.

Medical Insurance Paid Time Off in addition to Company paid holidays where eligible Hybrid work environment Intern Vehicle Lease Program The hourly rate for Undergraduate students is $25.30 The hourly rate for Graduate students is $32.20 The selected student's academic level will be used to determine the final pay rate. This statement is in accordance with state and local pay disclosure requirements. Even more so than the generous compensation and benefits, the culture and values of Shared Services make it the ultimate working environment.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.