Specialist, Client Services - Markets

Job description

Specialist, Client Services – Markets At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognised as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance. We’re seeking a future team member for the role of Specialist, Client Services to join our Global Liquidity & Margin Services team. This role is based in London . In this role, you’ll make an impact in the following ways: Deliver a high-quality client experience by supporting clients through complex operational and technical issues, ensuring requests are handled accurately, efficiently, and with a strong sense of ownership.

Serve as a trusted day-to-day partner for clients by coordinating across Sales, Legal, Relationship Management, and Product & Technology to align client needs with BNY’s commercial strategy and drive successful service outcomes. Help strengthen client confidence and retention by monitoring inquiries, resolving non-routine issues, and escalating critical matters appropriately to minimize disruption and maintain service excellence.

Contribute to continuous improvement efforts by participating in initiatives that enhance the overall client experience and improve team processes, responsiveness, and effectiveness. Apply sound judgement and problem-solving skills to interpret client needs, provide clear guidance on BNY products and services, and support informed client decision-making. Generate actionable insights from client interactions by identifying trends, recurring themes, and service gaps, helping the team improve delivery, address pain points proactively, and increase client satisfaction.

To be successful in this role, we’re seeking the following: Several years’ experience in a client service, operational, or relationship management role within a Prime Brokerage, Collateral Management, Custody, or Liquidity team. A proven track record of client retention and satisfaction, with a strong focus on long-term relationship building and client service delivery. The ability to articulate information clearly and simply to a variety of clients and internal stakeholders, with strong analytical and problem-solving skills.

Experience in an enhanced AI-enabled client service environment; familiarity with Power BI and ECRM would be an advantage. A strong team player. A bachelor’s degree, or the equivalent combination of education and experience, is required. At BNY, our culture speaks for itself.

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BNY Newsroom BNY LinkedIn Here are a few of our recent awards: America’s Most Innovative Companies , Fortune, 2025 World’s Most Admired Companies , Fortune, 2025 Most Just Companies , Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programmes rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools to support your life’s journey.

Focus on your health, foster personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leave, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer. Underrepresented racial and ethnic groups, women, individuals with disabilities, and protected veterans are encouraged to apply