Director, Client Enablement Manager

Job description

We’re seeking a future team member for the role of Director – Head of Americas Client Enablement to join our Global Payments & Trade, Global Client Enablement team. This role is located in Pittsburgh, PA or Lake Mary, FL In this role, you’ll make an impact in the following ways:

• Manage department activities, providing suitable resources (including VP+ level direct staff)
• Provide consultation to Relationship Management/ Sales and Clients on processes and practices
• Strategize, implement, and oversee processes for increased productivity and growth
• Design daily operational programs that achieve organizational objectives
• Establish and grow relationships with relevant internal and external partners
• Establish cost parameters and manage overall P&L for department
• Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals
• Supervise employee productivity and provide internal processes for improved efficiency
• Provide data analytics of sales, distributors, and partners to relevant management teams
• Work with managers to develop long-term strategic initiatives
• Participate in development of competitor analyses and implementations strategy
• Support customer-facing operations, including sales, marketing, and product To be successful in this role, we’re seeking the following:
• Bachelors degree or the equivalent combination of education and experience is required
• 10+ years of total work experience and at least 5+ years of people management experience preferred
• External client facing experience (Implementations, Service, Sales, Consultation, etc.)
• Strong ability with database and information systems software
• Experience in data analysis
• Strong presentation skills
• Ability to work in an office environment 4-5 days a week