Nurse – Private Health Insurance

Job description

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview

At AXA Health, we’re pleased to announce a permanent, full-time opportunity for a registered adult nurse to join our Cancer Care team in Tunbridge Wells. In this role, you’ll use your acute clinical expertise and case management skills to provide exceptional support to our members and their families during cancer treatment. Working closely with clinicians and hospitals, you’ll help ensure our members receive the highest standards of care.

Known internally as Nurse Case Manager - Cancer Care, this role offers a meaningful opportunity to make a real difference in people’s lives. So, if you’re an adult registered nurse with substantive post registration acute clinical experience and are looking for a role filled with variety and growth opportunities, this could be the ideal position for you.

Key responsibilities

Effectively manage claims and act as a clinical expert providing our members with specialist knowledge and assistance. Ensure members are aware of the treatment options within their cover and keep them informed of the progress of their claims. Provide telephone support during a difficult time to our members and their family. Be interested in our team, department and the wider business targets and how you can personally contribute to achieve these.

Understand and role model the principles of claims cost management and identify potential areas of leakage. Develop in-depth knowledge, expertise and proficiency.

Work arrangements

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Working Hours & Shift Pattern

You’ll work full time, 37.5 hours per week, 8.30am to 5pm Monday to Friday.

Induction & training

To help you settle into the team and prepare for success in your new role, you’ll attend a comprehensive induction at our Tunbridge Wells office. This induction typically lasts around 6 weeks. During this period, you’ll be required to come into the office each day.

Your skills & experience

Registered Adult Nurse (RN). Current registration with the Nursing Midwifery Council (NMC), and compliant with requirements for annual renewal and triennial revalidation. Substantive post-registration experience in acute clinical nursing; experience in cancer nursing would be advantageous. High levels of judgement, decision making and ownership. Excellent communication and negotiation skills with the ability to manage difficult conversations.

Sound relationship management capabilities. Comfortable navigating various IT applications. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

Please also note that you'll be screened through an enhanced DBS Check.

How to apply

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

For our support, please send an email to [email protected]. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date. #LI-Hybrid #Health