Concierge / Customer Service Specialist (Full-Time)

Job description

Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return. Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

Perks You’ll Get

💰 Competitive hourly rate + loadings + performance bonuses 🧘 Wellbeing program including life insurance, discounted health cover & superannuation options 🎁 Access to Perkbox – discounts on retail, fitness, cinema, and more 🚗 Employee discounts on car rentals across Avis Budget Group 🧠 24/7 Mental Health

• Support via Employee Assistance Program (EAP) 📚 Comprehensive training to help you succeed and grow What We’re Looking For: A full and valid Australian driver’s licence Availability to work a rotating roster (including weekends, evenings, and public holidays) At least 1 year's experience in customer service, retail or hospitality
• Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.

Ability to work in a fast-paced environment while delivering exceptional service. Comfortable using computer systems to manage bookings and rental information. Excellent written and verbal communication skills Strong attention to detail and ability to follow procedures Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Melbourne Airport Victoria Australia