Customer Services Representative

Job description

About the role The purpose of this role is to serve as the primary point of contact for key accounts, building long-term relationships and delivering exceptional client service on a day-to-day basis through strong customer service-led values.

Key Responsibilities

Assist customers via a range of channels including email, phone, online presentations, screen-share, and in-person meetings. Develop a thorough understanding of our products and service offerings, and monitor and analyse customer's usage of our products to continually improve service. Process customer orders while taking responsibility for keeping customers satisfied and managing customer expectations. Work in conjunction with key internal departments such as our sales team, supply chain, and product managers on a daily basis to achieve customer sales and service goals.

Regularly update personal knowledge by participating in educational opportunities, reading professional publications, and embracing available learning platforms while adding value by demonstrating company principles.

Qualifications

Qualifications

Required: Minimum of 3 years experience within a customer account management role, preferably in a manufacturing industry. Ability to manage multiple priorities and relationships simultaneously.

Skills you need to succeed

Personal drive and entrepreneurial spirit. Creativity and innovation. Strong written and verbal communication skills, along with strong organisational skills and good attention to detail.