Customer Service Specialist

Job description

About the role

Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts as a Customer Service Specialist. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.

Key Responsibilities

This is an on-site position based in Liverpool, NY. Provides telephone customer service regarding the company's services and/or products. Identifies customer's needs and determines appropriate action. Uses a computer system to track questions and answers as well as enter and track the status of orders. Evaluates and resolves customer complaints professionally and tactfully.

Qualifications

High School Diploma or equivalent required. 5+ years of Customer Service or related experience. Strong written, verbal and telephone skills. Strong data entry and organizational skills with detail orientation and good follow-up skills. Knowledgeable on technical aspects of assigned product lines and customers, with the ability to effectively manage many priorities and issues.