Customer Service Representative BeNeLux

Job description

About the role The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity, the successful candidate will drive customer satisfaction, coordinate cross-functional processes, and independently develop an assigned customer base to support overall business success. This position operates under a hybrid work arrangement.

Key Responsibilities

Act as the primary point of contact for all business customer inquiries regarding label solutions. Manage end-to-end order processing, pricing alignment, and delivery schedule coordination. Collaborate actively with field sales, logistics, and production teams to ensure smooth and seamless customer service. Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth.

Work cross-border with international teams to build strong, lasting relationships with customers in the Benelux region.

Qualifications

Required

Commercial or technical training, a corresponding university degree, or an equivalent qualification. Professional experience in B2B sales or corporate customer service, preferably within an international environment. Mandatory fluency in both Dutch and English.

Skills you need to succeed

A creative and entrepreneurial mindset with a passion for driving innovative projects forward. Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams.