ATS Engineer

Job description

Job Summary

The Application Technical Support Engineer responsible for Application development and troubleshooting of tape products for various industry customers. He will also lead the customer interactions at customer experience center and support product development, testing, sampling and product portfolio coordination.

Key Responsibilities

Provide application support for tapes business, focusing on automotive, electronics and general industry segments Technically support the commercial team for existing/ new customers and/or new application development with existing/new products.

Interact with customers during project definition through customer trials and to commercialization Initiate lab testing, determine test protocol and provide reports to customers for different applications

• Provide process support to customers for tape laminating, die cutting, and part application Support TS and quality team for complaint handling and on-site customer trouble shooting Scope opportunities for potential new products with customers and sales Support R&D to identify new product development opportunities, collect and understand customer requirements, and translate to CTQs, work with R&D and market teams for new product launch
• Lead the mix-match level new product development on assigned projects.

Lead the customer engagements at Customer Experience Center. Own the premises, build and maintain the new applications at CEC. Collaborate with R&D, SDM, Procurement, CS and Sales teams in the implementation of new product development and delivery. Visit the customer location for new application development and quality concerns resolution in coordination with the quality team and TS team. To manage the product sampling with sampling and converting team, creating the sample bank and maintaining for sales support.

Traveling as and when required (Approx 30-40% of time)

Actively support product marketing activities

new product introduction/ launch and line extensions, product promotions, design data sheets, selling sheets, training and other sales tools and communication of product and service program changes. To support in developing marketing programs to drive product mix improvements to maximize growth and profitability. To support marketing campaigns, customer road shows.

Qualifications

Minimum Qualifications

Education: Bachelor/Master Degree in Engineering/Sciences (Polymer/ Chemical)

Experience

Min 3-4 years experience in Technical and Application support in the Adhesive industry.

Technical Skills

Knowledge of Pressure Sensitive Adhesive Products Understanding and hands on experience of applications of PSA’s products in overall industry Customer handling exposure Experience in PSA coating and manufacturing is preferred Project management Preferred Skills: Effective oral and written communication skills; ability to effectively present complex topics in a concise manner. Analytical - Critical thinking skills and ability to constructively resolve conflicts Interpersonal Skills – Work with cross-functional team for timely implementation of projects Proficiency in MS Office, Google Docs/Sheets.

Adherence to industrial safety, compliances and lab practices.